1. Personalised digital content
Because our songs are personalised digital content produced to your specifications, the statutory 14-day right of withdrawal does not apply once production has begun, as explained in our Terms & Conditions. By ordering, you consent to immediate production and acknowledge this.
2. Corrections (factual errors)
If a delivered song contains a factual error caused by us (for example, a misspelled name or an incorrect hobby that you supplied correctly), contact us within 14 days of delivery and we will correct it at no charge. This covers factual accuracy, not subjective creative preferences.
3. Discretionary refunds
We may issue a refund or re-generation if a song is not delivered, or in the event of a technical failure attributable to us that prevents delivery. Refunds are made to the original payment method.
4. Subscriptions
Subscription products (The Growing Up Collection™, The Family Soundtrack™) renew as described at purchase. You may cancel at any time; cancellation stops future renewals and access continues until the end of the paid period. We do not refund the current period unless required by law.
5. Chargebacks
Please contact us first so we can resolve any issue. Fraudulent chargebacks may lead to account suspension.
6. How to request
Email support@yourstoryyoursong.com with your order number. This policy does not affect your mandatory statutory rights as a consumer.